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COMPLAINT LODGED AGAINST CITIZENS ADVICE BUREAU

COMPLAINT LODGED AGAINST CITIZENS ADVICE BUREAU(CitizensAdviceClientServiceTeam)16Mar2021


Citizens Advice Client Services team

Telephone: 03000 231 900 Monday to Friday, 9am to 5pm

Email: feedback@citizensadvice.org.uk

Citizens Advice Medway


2.52 miles

Kingsley House 37-39 Balmoral Road, GILLINGHAM, Kent, ME7 4PF

shantanupanigrahi@yahoo.com

Complaint of 1 October 2018

(a)

Legal representation at the Court of Appeal by a Citizens Advice Bureau Solicitor

Shan Panigrahi <shanpanigrahi@yahoo.co.uk>

To:info@cabmedwayadvice.org.uk

1 Oct at 16:23


To

Citizens Advice Medway

Kingsley House

37-39 Balmoral Road

GILLINGHAM

Kent

ME7 4PF

http://www.medwayadvice.org.uk/

info@cabmedwayadvice.org.uk

Dear Sir

1. I have been asked by a Solicitor to contact the local Citizens Advice Bureau for advice on the attached correspondence - seeFrEvendenSolicitors1Oct2018c.docx.

2. Please contact the Court of Appeal on my behalf as soon as possible. You are my only hope now.

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

FrEvendenSolicitors1Oct2018c.docx

21.5kB


(b)

Legal representation at the Court of Appeal by a Citizens Advice Bureau Solicitor3

Shan Panigrahi <shanpanigrahi@yahoo.co.uk>

To:Info

2 Oct at 14:15

Dear Citizens Advice Bureau

1. Thank you for this email stating that your solicitors cannot represent me in the Courts any more because I thought they could attend Employment Tribunals that I came to see you in 1999 about in my dispute against the University of Greenwich (Natural Resources Institute) at Chatham Maritime, Kent.

2. Nonetheless, I would like you to point me in the right direction as I have had no luck in having the attached Court Order resolved - see Dr S PanigrahiCourtOrderCCMCC.pdf and ToDixon&TempletonLLP2Oct2018e.docx.

3. Please when can I come to see you at your office?

Yours sincerely

Shan Panigrahi

On Tuesday, 2 October 2018, 14:01:26 GMT+1, Info <Info@cabmedwayadvice.org.uk> wrote:

Hello

Thank you for your email. Unfortunately we do not feel that this is something we can advise on. We suggest maybe coming down and seeing us with all paperwork in order for us to try and establish what assistance you need and who would be best suited to help.

Unfortunately we cannot contact the court for you and are simply an advisory service and cannot represent you on any legal matters.

The Law society should be able to find/recommend a solicitor that can deal with your case.

We hope that the above information is useful to you in finding a way to resolve your issue. If you still require help from us, please feel free to contact us again via email, telephone or dropping in at our office.

Kind Regards

Citizens Advice Medway

Third Floor, Kingsley House

37-39 Balmoral Road

Gillingham, Kent

ME7 4PF

Tel: 01634 383760

Fax: 01634 383767

DX: 6609 – Gillingham

Please visit our website: www.medwayadvice.org.uk

Please don't print this email unless you really need to.

The Mayor of Medway’s nominated charity 2012

This email and any attachments are confidential and may be legally privileged. It is intended solely for the addressee and, if you have received it in error, you are on notice of its status. If an addressing or transmission error has misdirected this email, please notify the sender immediately and delete the email and any attachments. If you are not the intended recipient you must not use, disclose, distribute, copy or print this email. While Citizens Advice Medway takes great care to protect its systems from virus attacks and other harmful events, it gives no warranty that this message (including attachments) is free of any virus or other harmful matter and accepts no responsibility for any loss or damage resulting from the recipient receiving, opening or using it. This email originates from Citizens Advice Medway, an operating name of the Medway District Citizens Advice Bureau, and a member of the National Association of Citizens Advice Bureaux. Charity registration number 1115644. VAT registration number 824 2147 52. A private company limited by guarantee. Registered number 5568569 England & Wales. Registered office at Kingsley House, 37-39 Balmoral Road, Gillingham, Kent, ME7 4PF. Legal Services are funded by the Legal Aid Agency and Medway Council. Citizens Advice Medway is authorised and regulated by the Financial Conduct Authority (FRN: 617661). Citizens Advice Medway has a complaints handling procedure. You can request a copy of the complaints leaflet to be emailed or posted to you.

From: Shan Panigrahi [mailto:shanpanigrahi@yahoo.co.uk]

Sent: 01 October 2018 16:23

To: Info <Info@cabmedwayadvice.org.uk>

Subject: Legal representation at the Court of Appeal by a Citizens Advice Bureau Solicitor

To

Citizens Advice Medway

Kingsley House

37-39 Balmoral Road

GILLINGHAM

Kent

ME7 4PF

http://www.medwayadvice.org.uk/

info@cabmedwayadvice.org.uk

Dear Sir

1. I have been asked by a Solicitor to contact the local Citizens Advice Bureau for advice on the attached correspondence - seeFrEvendenSolicitors1Oct2018c.docx.

2. Please contact the Court of Appeal on my behalf as soon as possible. You are my only hope now.

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

______________________________________________________________________

This email has been scanned by the Symantec Email Security.cloud service.

For more information please visit http://www.symanteccloud.com

______________________________________________________________________

______________________________________________________________________

This email has been scanned by the Symantec Email Security.cloud service.

For more information please visit http://www.symanteccloud.com

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Download all attachments as a zip file

Dr S PanigrahiCourtOrderCCMCC.pdf

139.7kB

ToDixon&TempletonLLP2Oct2018e.docx

13.2kB

________________________________________________________________________________________________________________AAUTOACKNOWLEDGEMENT FROM CITIZENS ADVICE CLIENTS SERVICES TEAM

Feedback and complaints

We’ve received your complaint

We’ll pass it on to the right people to deal with it - they’ll send you an email soon saying what will happen next.

While you’re waiting, you can find out how we deal with your complaints.

17.45 pm hours (UK-Time) 16 March 2021

_________________________________________________________________________________________________________________

Check how we deal with your complaints

This advice applies to England

This complaints process will be used if you got advice or tried to get advice from us, including:

at your local Citizens Advice

over the phone

by talking to us online

by writing to us

If you’re complaining about your local Citizens Advice, they can usually still advise you. If they can’t, they’ll try to find a different adviser or, if appropriate, a different organisation to help you.

There’s a different process if you’re complaining about:

the Consumer Service – check their complaints process

the Witness Service – they’ll let you know how they deal with complaints

Pension Wise – they’ll let you know how they deal with complaints

national Citizens Advice – we’ll let you know how we deal with complaints

If you haven’t got advice from us

You’re a ‘third party’ if you haven’t:

got advice from us

tried to get advice from us

If you’re a third party and you’re complaining about your local Citizens Advice, the process is mostly the same – we’ll say where it’s different.

Making your complaint

If you want to complain about your local Citizens Advice, you can contact your local Citizens Advice and say you want to complain.

For all types of complaints, you can complain to our Client Services team.

How we handle unacceptable behaviour

It can be stressful to make a complaint, but we won’t accept poor treatment while dealing with your complaint, including:

aggressive behaviour

abusive language or swearing

unreasonable demands – like demanding that someone talks to you immediately

If you’re seriously or repeatedly abusive we might refuse to deal with your complaint.

You can find out more about how we handle unacceptable behaviour.

Solving the problem informally

Your local Citizens Advice might offer to talk through your problem informally instead of starting the formal complaint process. Talking through your problem might be quicker and less stressful.

If you don’t want to talk informally or it doesn’t help, your local Citizens Advice will deal with your problem as a formal complaint.

Step 1: Your local Citizens Advice investigates your complaint

A manager will investigate your complaint. If your complaint is about the Chief Officer, the Chair of the Board of Trustees will investigate.

The Chair of the Board of Trustees will send you a formal reply. You'll usually get the reply within 8 weeks – 3 weeks if you’re a third party. They’ll let you know if it’s going to take longer.

Step 2: Ask for the reply to be reviewed

If you’re not happy with the reply to your complaint, you can ask our Client Services team to review it.

You can find out how to ask for a review in the reply to your complaint – you should ask within 6 weeks of getting the reply.

When you ask for a review, explain which parts of the investigation or reply you’re not happy with.

Our Client Services team will send you an email within 5 days of getting your request for a review telling you what will happen next.

If you’re a third party

If you’re complaining about immigration advice

If you’re complaining about advice about debt or your credit record

If you’re complaining about how we’ve used your data

If you’re complaining about our fundraising

How we review your complaint

Our Client Services team reviews the complaint investigation on behalf of our Chief Executive.

The review will check that:

your complaint was investigated properly

the reply responded to all the issues you raised

the reply was fair and reasonable

Our Client Services team will usually finish its review and tell you their decision within 8 weeks of getting your request for a review.

Step 3: Ask for a review by someone outside Citizens Advice

If you’re still not happy after a review, you can ask for another review by someone outside Citizens Advice – an ‘independent adjudicator’. If you’re a third party, you can’t ask for a review by an independent adjudicator.

You can find out how to ask for a review by an independent adjudicator in the review outcome letter – you should ask within 4 weeks of getting the review outcome.

If you ask for a review by an independent adjudicator, explain which parts of the first review you’re not happy with.

The independent adjudicator will contact you and tell you how long they expect to take.

The independent adjudicator’s decision is final.

_________________________________________________________________________________________________________________

Did this advice help? Yes

_________________________________________________________________________________________________________________

Thank you, your feedback has been submitted.

17.52 pm hours (UK-Time) 16 March 2021

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