complaint.info@financial-ombudsman.org.uk

complaint.info@financial-ombudsman.org.uk

[Confidential] Your complaint about Santander UK Plc (Our ref:PNX-3978989-Z9R9)2

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complaint.info@financial-ombudsman.org.uk

Our ref PNX-3978989-Z9R9 Your ref Dear Dr Panigrahi TCLP-UK's complaint about Santander UK Plc If you wish to raise a complaint with us, please read the attached email we sent on 29 December 2020. I would be grateful if you could respond at your earliest convenience so that we can confirm how we can help. If you have any questions, please contact me. Kind regards Arthur Kizza | Customer help | 0800 023 4 567 Financial Ombudsman Service | Exchange Tower, London, E14 9SR This email has been sent securely usin

Thu, 11 Mar at 08:05

Shantanu Panigrahi <shantanupanigrahi@yahoo.com>

To:complaint.info@financial-ombudsman.org.uk

Mon, 15 Mar at 09:02

Dear Financial Ombudsman

Although I have had severe problems in doing what I wished to do with my Santander Account monies, I now understand that the Bank has to implement its Security measures to protect clients finances and simultaneously preserve the integrity of the Bank.

I am able to use my Debit Card at the present moment but four transactions were seemingly dishonoured this weekend to Wix.com and possibly to Vimeo.com, that I cannot get up-to-date information that I sought from checking Online on the Santander website and sending an email to Wix.com. I will keep you posted on the future developments in this regard.

Thank you for acknowledging the Complaint.

I remain at your disposal to interrogate me further as necessary.

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillinigham

Kent ME8 0SL

Tel: 07967789619

On Thursday, 11 March 2021, 08:05:00 GMT, complaint.info@financial-ombudsman.org.uk <complaint.info@financial-ombudsman.org.uk> wrote:

Our ref: PNX-3978989-Z9R9

Your ref:

Dear Dr Panigrahi

TCLP-UK's complaint about Santander UK Plc

If you wish to raise a complaint with us, please read the attached email we sent on 29 December 2020.

I would be grateful if you could respond at your earliest convenience so that we can confirm how we can help.

If you have any questions, please contact me.

Kind regards

Arthur Kizza | Customer help | 0800 023 4 567

Financial Ombudsman Service | Exchange Tower, London, E14 9SR

This email has been sent securely using TLS encryption.

This email is covered by our email disclaimer.

This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.

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do_not_reply@financial-ombudsman.org.uk <do_not_reply@financial-ombudsman.org.uk>

To:shantanupanigrahi@yahoo.com

Mon, 15 Mar at 09:02

Thank you for contacting the Financial Ombudsman Service.

In light of the government’s guidance around the Covid-19 outbreak, we’re having to work differently. It is likely that it’ll take us a number of weeks to respond to your enquiry – but we’re working hard to get back to you as quickly as we can. If you’re facing financial hardship, ill-health or need to speak to someone urgently – please get in touch on 0800 023 4567.

Thanks

Financial Ombudsman Service